{"id":3315,"date":"2024-12-10T12:37:11","date_gmt":"2024-12-10T10:37:11","guid":{"rendered":"https:\/\/kyfyqony.cyon.site\/returns\/"},"modified":"2025-11-26T14:46:30","modified_gmt":"2025-11-26T12:46:30","slug":"returns-warranty","status":"publish","type":"page","link":"https:\/\/careista.ch\/en\/returns-warranty\/","title":{"rendered":"Returns and warranty claims"},"content":{"rendered":"\t\t
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Returns and warranty claims<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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RETURNS \/ RETURN OF GOODS<\/h2>\n

Have you ordered the wrong item or does the product not meet your expectations? Products ordered from us can be returned up to 14 days after receipt of the goods<\/strong>. In principle, there is no statutory right of return in Switzerland. As a rule, buyers cannot withdraw from a normal purchase contract. However, we grant you a voluntary right of return. <\/p>\n

If you would like to return the item, please inform us in advance by e-mail at retouren@careista.ch<\/strong>. If the goods are still unopened and the original packaging is undamaged, they can be returned within the deadline with a refund of the purchase price. <\/p>\n

Please understand that we can only take back products that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or signs of use, for a processing fee or not at all.<\/p>\n

Depending on the condition of the item, a distinction is made between the following procedures:<\/p>\n

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  1. Unlimited right of return<\/li>\n
  2. Conditional right of return<\/li>\n
  3. No right of return<\/li>\n<\/ol>\n

    Unlimited right of return<\/h3>\n

    A return with full reimbursement of the purchase price is only possible if<\/p>\n