General Terms and Conditions
CAREISTA – General Terms and Conditions (AGB)
of
CAREISTA | BeverCare Switzerland Ltd
Brown Boveri Platz 3
5400 Baden
Switzerland
E-Mail: hello@careista.ch
Telefon: +41 44 520 5275
Stand: 24.04.2026
Version: 1.03
1. GENERAL
These General Terms and Conditions (GTC) of CAREISTA | BeverCare Switzerland Ltd, Brown Boveri Platz 3, 5400 Baden, Switzerland (“BeverCare”) apply to all legal transactions concluded via the online platform, website, or web shop at www.careista.ch or its corresponding subpages (CAREISTA Shop). The operator of the CAREISTA Shop and seller of the products is BeverCare. Buyers are the customers who purchase products via the CAREISTA Shop (customers).
BeverCare reserves the right to amend these Terms and Conditions at any time. The version of these Terms and Conditions in effect at the time of the order shall apply.
Any terms and conditions of the customer that conflict with or deviate from these GTC shall not apply and shall have no legal effect between the parties.
BeverCare may, at its sole discretion, temporarily or permanently suspend customers who violate the Terms and Conditions or fail to pay their invoices from using the CAREISTA Shop.
2. PRODUCT, PRICE, SHIPPING COSTS, AVAILABILITY AND DELIVERY TIME
2.1 Product and price
All sales prices published in the CAREISTA Shop are quoted in Swiss francs (CHF) and (unless expressly stated otherwise) are gross prices that include all taxes (in particular VAT) and all other possible charges, fees or costs. The only exceptions to this are possible shipping costs and small quantity surcharges, which BeverCare may charge additionally (see below). BeverCare reserves the right to change the prices of the products offered at any time. The price in the CAREISTA Shop at the time of the order is decisive for the conclusion of the purchase contract.
2.2 Shipping costs
Any shipping costs are shown in the checkout in the CAREISTA store.
Unless otherwise stated in the CAREISTA Shop as noted above, BeverCare offers free shipping within Switzerland for orders of at least CHF 49.00. For orders totaling less than CHF 49.00, BeverCare charges an additional shipping fee of CHF 7.00 for B-Post or CHF 9.00 for A-Post, including VAT, per order. We reserve the right to make exceptions in the CAREISTA Shop.
2.3 Availability and delivery time
BeverCare attaches great importance to providing up-to-date and accurate information on availability and delivery times in the CAREISTA Shop. However, there may be delays in delivery, particularly due to production or delivery bottlenecks. All information on availability and delivery times is therefore without guarantee and may change at any time.
2.4 Information on products
BeverCare assumes no liability for the accuracy and completeness of the respective product descriptions and labeling in the CAREISTA Shop. Images of products in the CAREISTA Shop are for illustrative purposes only and are non-binding.
3. CONCLUSION OF CONTRACT
The CAREISTA Shop is intended exclusively for customers residing or having their business headquarters in Switzerland and the Principality of Liechtenstein. Deliveries are made exclusively to addresses in Switzerland and the Principality of Liechtenstein and to individuals over the age of 18. By submitting their order, customers confirm that they are at least 18 years old.
The presentation of products in the CAREISTA Shop does not constitute a legally binding offer, but rather an invitation to customers to place a binding order (an offer to enter into a contract).
By clicking on the button “Complete order” (or similar), the customer places a binding order for the goods listed on the order page.
Upon receipt of the order, BeverCare will confirm receipt of the order via email. However, the purchase contract is not concluded until the goods are shipped. Until the products are shipped to the customer, BeverCare reserves the right to reject orders in whole or in part, or to refuse to deliver them, with or without providing a reason. In such cases, the customer will be notified immediately, and any payments already made will be refunded.
4. DELIVERY DATE
When placing an order, customers are shown an estimated delivery time. They can also view this in their order summary in their CAREISTA Shop account. Once the order has been shipped, customers receive a shipping confirmation via email. This may include a tracking link from the shipping provider that allows them to track their delivery.
In the event of a delayed delivery, customers have the right to cancel their order starting on the 30th calendar day following the originally announced delivery date. In this case, BeverCare will refund any amounts already paid in advance. Any further claims against BeverCare are excluded.
5. DELIVERY
The ordered products will be delivered to the customer via shipping to the delivery address specified by the customer when placing the order.
The customer’s delivery address must be located in Switzerland or the Principality of Liechtenstein and be easily accessible by the usual delivery services. If this is not the case, the customer shall bear any additional costs.
If the customer fails to accept the ordered products on the agreed or specified delivery date, BeverCare may terminate (cancel) the contract and charge the customer for the delivery costs incurred and any resulting loss in value.
6. ASSISTANTS
BeverCare may engage third-party companies to handle logistics, transportation, and delivery, as well as to serve as the point of contact for returns and support.
7. WARRANTY
7.1 Obligation of the customer to check
The customer must check delivered products immediately for correctness, completeness and delivery damage.
Damage during delivery, incorrect, or incomplete deliveries must be reported to BeverCare within 5 calendar days of delivery if the defects are immediately apparent, or immediately upon discovery if the defects are not immediately apparent. A corresponding report to BeverCare must be submitted via the contact form in the CAREISTA Shop, by email, or by mail. The customer must not put the affected product into service or continue to use it. The delivery is deemed accepted if the customer fails to comply with these inspection and notification obligations within the specified period.
7.2 Correction of defects
BeverCare may choose to remedy defects by subsequent performance, i.e. either by rectifying a defect (rectification) or by delivering a defect-free item (replacement delivery). The return costs incurred shall be borne by the customer.
7.3 Expiry of warranty claims
After 24 months from delivery of the products, any warranty claims by customers shall lapse, even if they have not been discovered by then.
8. LIABILITY AND EXCLUSION OF LIABILITY
To the extent permitted by law, BeverCare shall have no liability whatsoever. BeverCare shall in no event be liable for (i) slight negligence, (ii) indirect, incidental, or consequential damages and lost profits, (iii) unrealized savings, (iv) damages resulting from delayed delivery, or (v) any acts or omissions of BeverCare’s agents, whether contractual or non-contractual.
Furthermore, BeverCare declines liability in the following cases:
– improper, non-contractual or unlawful storage, adjustment or use of the products;
– use of incompatible replacement parts or accessories (e.g. power supply); and/or
– failure to maintain and/or improper modification or repair of the products by the customer or a third party.
9. PAYMENT
Customers are required to pay the purchase price. All payments must be made in Swiss francs (CHF). Payment in euros (EUR) is only permitted with BeverCare’s express prior written consent.
Customers may use the payment methods listed under “Payment Options” in the CAREISTA Shop. BeverCare may unilaterally modify these at any time. If BeverCare offers customers the option “Payment on Invoice” (also “TWINT Pay Later”), the invoice amount must be paid within 30 calendar days of receipt of the delivery without any (discount) deduction.
If you pay by credit card, TWINT or other instant payment methods, you will be charged after the ordered product has been dispatched.
Ordered products remain the property of BeverCare until full payment has been received. BeverCare is entitled to make a corresponding entry in the retention of title register.
Refunds to customers will only be made to the payment method or bank account originally used for the order.
10. FURTHER PROVISIONS
10.1 Data protection
The processing of personal data by BeverCare is governed by the Privacy Policy, which forms an integral part of these GTC.
10.2 Severability clause
Should a provision of these GTC be or become void or invalid, this shall not affect the remaining part of these GTC. Void or invalid provisions shall be replaced by valid provisions that come closest to their economic purpose. The same procedure shall apply if there is a gap in the contract or if a provision proves to be unenforceable.
10.3 Applicable law and place of jurisdiction
All legal relationships between BeverCare and the customer shall be governed exclusively by substantive Swiss law. The application of any international treaties such as the Vienna Sales Convention and the Swiss Federal Act on Private International Law (“IPRG”) is excluded.
The ordinary courts of the city of Zurich, Switzerland (Zurich 1) shall have exclusive jurisdiction over all disputes between BeverCare and its customers.
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