Frequently asked questions and our answers

What will my order be shipped with?

Your orders will be shipped directly to you from our Swiss warehouse with our partners, Swiss Post or DHL.

How long does it take until I receive my order?

We process and ship your order within 24 hours. Our parcel service providers will then usually deliver your parcel within one to two working days (depending on the selected shipping option). Please note that this is a guideline and delays may occur.

What payment options do you offer?

We offer instant payment with major credit cards, TWINT, PayPal or Apple Pay. Payment is processed by our Swiss service provider Payrexx. With the bank transfer payment method, the transfer can be made to the following bank account:

PostFinance AG, 3006 Bern
IBAN CHF: CH85 0900 0000 6150 9918 7
BIC/SWIFT-Code: POFICHBEXXX

The order will be dispatched immediately after receipt of payment.

Which credit cards are accepted by CAREISTA (Payrexx)?

We accept Mastercard, VISA and Maestro cards.

My Sonic sonic toothbrush no longer charges

Please test the cable first. Replace it with a commercially available cable, e.g. from a cell phone. Please also wash the Sonic handle. It doesn’t matter if you wash it under running water. You can do the same with the charging station (unplug it first!). It is also waterproof. When you then place the sonic toothbrush on the charging station, does a light come on? If it lights up, then leave the appliance to charge overnight and then check whether the battery has charged. If nothing lights up, then something is really wrong. In this case, you can send us the handle and the charging station so that we can check it and arrange a replacement. For returns, see also the link Returns.

The power button on my Sonic is stuck

It is often the case that toothpaste residue collects in the spaces between the button and the button can no longer be pressed all the way down. Run warm water over the button and then dry it carefully. Now try pressing the button again. If it doesn’t work straight away, please repeat the process 2 to 3 times. Don’t worry, the sonic toothbrush is waterproof. If it still does not work, you can send us the sonic toothbrush (without brush heads and charger) and we will replace it. For returns, see also the link Returns.

What warranty do I have on my electric toothbrush or oral irrigator?

Is your electric toothbrush or oral irrigator defective but still within the two-year warranty period? edel+white® grants a two-year warranty from the date of purchase. This warranty applies to every country in which this device is sold by edel+white® or an authorized dealer.

The following points are not covered by the warranty:
Damage caused by improper use.
Normal wear and tear or use, in particular of the bristles.
Defects that only insignificantly affect the value or function of the appliance.
The guarantee expires if repairs are carried out by unauthorized persons or if the housing is opened.

To which address can I send my return?

If you are returning the Sonic sonic toothbrush, please return only the toothbrush and the charging station. Send them to us in a well-padded envelope/package together with a letter explaining the reason for your return and a copy of the invoice.

Returns from Switzerland:
Schöni Fulfillment AG
Rampe 41/BeverCare (CAREISTA)
Neue Industriestrasse 1
4852 Rothrist